Orders & Deliveries:
All confirmed orders received will be processed within 72 hours. Please allow longer for delivery.
All products are shipped using Royal Mail. If you live in the UK items are sent via Royal Mail 1st class recorded post to ensure safe delivery of your package.
All International Parcels will be sent to you tracked to confirm safe delivery. NB: I am currently only shipping internationally to the US.
Drop Shipments:
If you would like to purchase an item as a gift and you would like me to post the item directly to the recipient I am happy to do this for you! I will gift wrap the items for you and include a personalised message with the gift if you would like me to include one. Just let me know at the time of placing your order if it is a gift and you would like me to post it directly to them, along with the recipients address. You can also let me know what you would like to say in your personalised gift note to them.
Shipping Times:
UK & Northern Ireland: 3-5 working days
United States: 7-14 working days
Please note that these are only Royal Mail delivery estimates and there may be occasions where there is a delay, especially if products are shipped via Air Mail.
All clients are responsible for any import duties to be paid as requested by your country of residence.
Returns:
Please contact me within 3 days of delivery in the first instance.
If for any reason you are unhappy with your purchase, please contact me via the website www.mysticsariel.co.uk within 14 days and we can arrange a return and refund.
Returns are the responsibility of the buyer. I highly recommend returning any products using Recorded Delivery & obtaining a proof of return. The refund will be issued once the returned product has been safely received by the seller.
Products must be in their original condition. If a product is returned damaged, then only a partial refund will be issued.
**Please note commissions and are non-refundable**
Cancellations:
I reserve the right to cancel any order at any time. If I have to cancel an order I will of course issue you a full refund.